Frequently asked questions

You don't have to, you can shop without registering, but there are many benefits to registering with us.

9 reasons to sign up:

1. More than 35.000 mothers are already members
2. Exclusive promotions, up to 50% off
3. Personalised advice
4. Simplified shopping
5. Order tracking
6. Unique product recommendations
7. Baby wish list soon
8. Birthday wish list soon
9. We will improve the site based on your feedback

Membership is, and will continue to be, free of charge, of course, and you can only benefit from being a member of Pepita.

To create an account, simply click on the "Login" link in the header, then click on the "Register" link in the login section and fill in the registration form. During registration you will be asked to enter your email address and a secret password. With these details you can then log in to your account at any time, giving you the opportunity to view, control and manage your data.

Simply click on "Forgot your password?" under "Login" in the main header of the homepage and enter your email address registered in your account. We will send you an email with your new password. You can then change this password as you wish.

You can start the administrative process here: Customer Service Form. Select "Delete your data" from the general questions, then indicate in text form that you are requesting the deletion of your customer account. After your request is processed, the account will be deleted.

Our Partners can send you an invoice for your purchase in two ways:

1. Sent electronically to the e-mail address you specify in your order
2. Placed in your package alongside your ordered product in paper form

Add the products you want to order to your cart using the Add to cart button, then click on the To my cart button. Enter your e-mail address and click Next. To finalize your order, you can enter your shipping details here, such as name, phone number, shipping address, if you want to make a company purchase, you can also enter a separate billing address (with tax number) here.

In addition to entering your details, you can check the contents of your shopping cart and, if necessary, change the quantity of products you wish to order. You can also check the total amount of your basket here.

Click on the Order button to place your order. If the order is successful, a system message will be sent to the e-mail address you have provided.

If you do not receive a confirmation e-mail about your order within a short period of time, please contact our customer service to check the success of your order!

After you place your order, you will receive an e-mail confirmation, which will include the billing and delivery address of the products you have selected, as well as the payment method you have chosen. If you do not receive the confirmation e-mail within a short time, please contact our customer service to check the success of your order!

If you have a Pepita account, you can easily check the success of your order by logging into your account. All you need to do is log in to your account, click on the My orders button. Here you will find your orders in chronological order. If your most recent order is listed here, you can track your order by clicking on the Parcel tracking button.

Once the order has been confirmed, it cannot be modified. If you would still like to modify your order or add an additional product to your order, please contact our customer service using one of the contact details below.

If you have accidentally entered the wrong address or phone number, or if you just want to change your details, please contact our customer service team using one of the contact details below.

Once the order has been confirmed, it is no longer possible to modify the order, as this means that your package has been packed and has been handled to the courier. If you don't like the product after delivery, don't worry, you have 14 days to change your mind and return it to the sender!

Don't worry, you may still be able to order the product you want in the future. We will be happy to send you a reminder when your product is available again. To do this, you can enter your email address on the product details page, then click the Subscribe button and we will automatically notify you when the product you want becomes available again.

You can choose from four payment methods:

1. Cash on delivery
2. Online credit card payment
3. Bank transfer payment
4. Voucher

The available payment methods may vary from Marketplace Partner to Marketplace Partner, you can check this in the shopping cart when finalizing your order and choose the payment method that is most convenient for you.

Give your loved ones a Pepita voucher!

If you don't know what your friend or relative needs, buy them a Pepita gift voucher to buy whatever they want!

If you have chosen to pay by prepayment, as soon as Pepita or our Partner confirms your order, an e-mail will be sent to the e-mail address you have provided, indicating where you should transfer the amount of your order.

Important: If the products in your order are sold by more than one of our Marketplace Partners, the transfer must be made to a separate account. Of course you will receive a separate email from each of our Partners.

If you have chosen to pay online by credit card, your order will only be completed after the payment has been successfully processed and a confirmation email will be sent to you.

In the unlikely event of an unsuccessful payment, you will of course be notified by e-mail so that you can place another order.

Unfortunately, we do not currently offer an instalment facility, but we are constantly working on new solutions.

Unfortunately, we do not currently offer SZÉP card payment, but we are constantly working on new solutions.

You can find out about current delivery options and costs here:

Delivery information

Except at some products, such as large items, wardrobes, beds, garden furniture, trampolines, swimming pools, etc., a specific delivery charge may arise and will be indicated at checkout.

We have several marketplace partners whose products are displayed on our site. We forward orders to them and they deliver them to our customers from their own warehouses, with their own courier services, at their own prices. Consequently, if orders are placed with more than one partner, the delivery costs are added together.

The Pepita.com webshop also functions as a marketplace, so in addition to our own products, the products of our contracted partners are also displayed on our site. If you have selected products from several partners and added them to your shopping cart, shipping costs may add up.

It varies from courier service to courier service, but almost all courier services offer both cash and credit card payment options.

The Pepita.com delivers with GLS and DPD courier services as well as with a contracted courier service for large parcels. Both cash and credit card payment are possible with GLS and DPD couriers. The large parcel courier service currently only accepts cash on delivery.

When purchasing products from our contracted partners, they use different courier services to deliver their packages, so it is advisable to check with our marketplace partners after placing your order.

To check the delivery status of your order, use the tracking button in the delivery confirmation. You will receive a separate delivery confirmation for each package sent, which will include a link to track your package. This way you can track where your package is and when it will be delivered.

In addition, on the day of delivery, the courier service will send you a separate notification by e-mail and/or telephone, including the parcel number, the amount to be paid, the expected delivery time (3-hour time interval) and the courier's telephone number for smooth communication. If you have any unforeseen changes that may affect the delivery, please inform the courier before the delivery so that he/she can adapt to the changed circumstances in time. We all aim to deliver your parcel successfully. We thank you in advance for your cooperation.

The delivery time may vary from product to product, you will find the delivery time on the product's page and in the shopping cart!

The average delivery time for products sold by Pepita Group Zrt. is 2 working days, but there may be longer delivery times for products that are stocked by our external supplier - for example furniture, vinyl flooring.

Express delivery, up to your doorstep tomorrow! The service is available for products in stock and distributed by Pepita Group Zrt. If you place your order before 3:00 pm on a working day, we guarantee delivery on the working day following the order. If you send your order after 3:00 pm, we guarantee that it will be delivered to the courier on the working day following the order, who will deliver it within 1 working day.

In the event that a delivered product is damaged or otherwise not in order, we will of course find a solution as soon as possible. All you need to do is to report the problem to us using the link below and wait for the relevant people to contact you, which should take a few days at most.

Customer service form

Yes, you can request that your order is delivered to an address other than your billing address, for example your work address. To do this, simply select a billing address when finalising your order, and we will issue the invoice to the address you specify and deliver your parcel to the delivery address.

There are products where you can request it. When you place your order, you will see the delivery options.

To proceed with the return and prepare the package, please follow these steps:

1. Please notify us of your intention to return at the following link:
   Customer service form
2. Place the product in its original packaging into the package. (If the original packaging is damaged, torn, or discarded, please use another bag or packaging material, ensuring it is properly packed and sealed).
3. Seal the package to protect the product during transit.
   Please ensure the products are returned in the condition you received them.
4. Return the product to the address provided by our marketplace partner within 14 days using your chosen shipping method.
5. We will refund the amount through your original payment method after inspecting the returned products. Please ensure the products are returned in the condition you received them.

Once the package is received and inspected by the distributor, the refund will be processed within 14 days through the payment method you provided at the time of order.

Unfortunately, it is not possible to exchange a returned product directly. Once the returned product is received and inspected by the distributor, the refund process will begin through the payment method you provided. Please reorder the product separately.

In this case, please provide your bank details required for the refund when you notify us of your intention to withdraw at the following link:

Customer service form

You have 14 days from the receipt of the product to return it to the distributor. Further information on the applied withdrawal rights can be found in our General Terms and Conditions (GTC).

If you wish to try the product for a longer period, purchase an extended return service, which gives you 28 days instead of the default 14 days to decide if you need it.

Details:

• Service fee: Varies by product, visible on the order form.
• The service fee is added to the total order amount.
• The “Extended 28-Day Return” service can be used for one purchase at a time and applies only to the current cart contents.
• The service cannot be purchased retroactively!
• Once the order is placed, the service cannot be revoked.
• With the service, products covered by the service can be returned within 28 days without explanation.
• Refunds will be given in the same form as the original payment.
• Products covered by the service can be unwrapped and tried, except for beauty and hygiene category products.
• If you tried the product and do not wish to keep it, return it in its original condition and packaging.
• Contact our customer service for return-related inquiries!
• If the product is damaged in the meantime, please also contact our customer service. Depending on the extent of the damage, we will decide if the product can be accepted back at a reduced price.
• The service can be requested during the checkout process by selecting the checkbox provided for this purpose.
• The service is available for products sold by Pepita Group Zrt. If the checkbox for requesting the service appears on the order form, the service can be applied to the products in the cart.

The refund will always be processed through the payment method you provided. For card payments, the amount will be credited to the bank account associated with the card used at the time of payment. If you paid cash on delivery, please provide the necessary bank details for the refund when notifying your intention to withdraw at the following link:

Customer service form

If you change your mind, the cost of return shipping will be your responsibility.

If any product delivered by us is in any way unsatisfactory, please report it at the following link so our marketplace partner is also informed:

Customer service form

Our customer service representatives will gladly assist you with processing your complaint.